Effective Date: 01-10-2024

At MallDoloai, we want you to love your purchase! If you are not completely satisfied with your order, please review our return and exchange policy below.

Returns

  1. Eligibility for Returns:
    • Items must be returned within 7 days of the purchase date.
    • Items must be unworn, unwashed, and in their original condition, with all tags attached.
    • Final sale items, personalized items, and gift cards are not eligible for returns.
  2. How to Return:
    • To initiate a return, please contact our customer service team at deveshdixit685@gmail.com to request a Return Merchandise Authorization (RMA) number.
    • Pack the item securely in its original packaging and include the RMA number along with your order number.
    • Ship the return to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
  3. Refund Process:
    • Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
    • Please note that shipping fees are non-refundable.

Exchanges

  1. Eligibility for Exchanges:
    • If you would like to exchange an item for a different size or color, please contact us within 30 days of your purchase.
    • Items must be unworn, unwashed, and in their original condition, with all tags attached.
  2. How to Exchange:
    • To initiate an exchange, please contact our customer service team at [Your Contact Email] to request an exchange.
    • Follow the return process outlined above for the item you wish to exchange.
    • Once we receive the returned item, we will send out the new item to you.
  3. Shipping for Exchanges:
    • Customers are responsible for the shipping costs associated with returning items for exchange. We will cover the shipping cost for sending the exchanged item back to you.

Additional Information

  • If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue at no additional cost to you.
  • For any questions regarding our return and exchange policy, feel free to reach out to our customer service team at [Your Contact Email] or [Your Contact Phone Number].

Thank you for shopping with MallDoloai!